fa9 Privacy Policy — How Your Information Is Kept Safe

Fa9 collects three types of data — what you provide directly, what is automatically collected during platform use, and what is obtained from third-party sources for verification purposes.

Fa9 uses your data solely for specific, defined purposes. We never use it for anything unrelated.

• Account Management: Creating your profile, verifying transactions, and maintaining your membership.
• Security Assurance: Detection of unusual logins, fraud attempts, or multiple accounts.
• Service Improvement: Analyzing which games and features are used most to improve the platform.
• Responsible Gaming: Providing timely support if a member's gaming behavior shows signs of concern.
• Contact: Sending important updates, security alerts, or bonus offers — only with your consent.
• Legal Obligation: When required to comply with anti-money laundering laws or government directives.

Fa9 does not share your information with third parties does not sell. However, limited information may be shared with trusted partners as necessary to operate our services.

• Payment Providers (bKash, Nagad, Rocket): Only the information needed to complete a transaction — not your full profile.
• KYC Verification Service: With regulator-approved verification bodies to confirm your identity.
• Cloud & Hosting Provider: For data storage and management only — they are not permitted to use your data for any other purpose.
• Legal Authorities: When required by government order or court directive — fa9 will endeavor to notify the member in advance whenever possible.

Fa9 uses cookies on its website and app — primarily to make your experience smoother and more personalized. Below is a breakdown of the cookie types used:

You can disable non-essential cookies through your browser settings, though some features may become limited as a result.

Fa9 does not retain data longer than necessary. Specific retention periods are set for different types of data:

• Account Information: For the full duration the account is active, and 5 years after closure (as required by law).
• Transaction History: 7 years, as required by financial regulations.
• Support Conversations: 2 years — retained to assist in the event an issue reoccurs.
• Website Logs: 90 days — for security analysis purposes.
• Marketing Consent Data: Until consent is withdrawn.

As a fa9 member, you have specific rights over your own data — and you can exercise them at any time.

Fa9 is strictly an 18+ platform. No one under the age of 18 is permitted to use it. Should any data from a minor be collected inadvertently, it will be permanently deleted as soon as it is identified.

Fa9 uses industry-leading technology to protect your data. Key security measures include:

• 256-bit TLS/SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection at login.
• Regular Penetration Testing: Regular vulnerability assessments conducted by external security experts.
• Firewall & IDS: Detecting and preventing unauthorized access.
• Data Backup: Regular encrypted backups — the risk of data loss is virtually zero.

Fa9 integrates certain third-party services — such as payment gateways and game providers. These providers have their own privacy policies, which fa9 has no control over.

• Third parties only receive the minimum data necessary to provide their services.
• All partners are bound by confidentiality agreements.
• Game providers can only see game results — not your betting data.

Fa9 reserves the right to update this Privacy Policy as needed. Members will be notified of significant changes via app notifications or SMS.

• The date of any changes will always be noted at the top of the page.
• Continued use of the platform after any changes takes effect means you accept the updated policy.
• If you have concerns about any changes, please reach out to support@fa9.im before closing your account.