fa9 Terms & Conditions — The Complete Agreement and Rules for Using the Platform

These terms and conditions form a legal agreement between the company operating the fa9 platform and any member using fa9's services. By visiting the fa9 website, downloading the app, or creating an account, you are considered to have accepted all of these terms.

We know legal language can be hard to follow. That's why fa9 has written these Terms & Conditions in plain, easy-to-understand language. If anything is still unclear, please reach out to our support center directly.

Providing accurate and truthful information is mandatory when registering at fa9. Accounts created with false or misleading details may be terminated at any time.

• Each person may register only one account — you cannot create a second account using the same mobile number, email address, or banking details.
• The mobile number provided at registration must be active and registered in your name.
• Keeping your password secure is your own responsibility — if you share your password with anyone else, you are liable for any activity that takes place on that account.
• If you notice any unexpected login or suspicious activity, contact fa9 support immediately.

You must be at least 18 years old to participate on fa9. This age requirement is strictly enforced — if verification reveals that a member opened an account while under 18, that account will be permanently closed.

In addition, the following individuals are not eligible to use fa9:

• Those who have self-excluded or have been excluded by fa9.
• Those who are prohibited from participating in online betting under the laws of any country or region.
• An employee of fa9 or an immediate family member of one.

All financial transactions on fa9 are processed exclusively through Bangladesh's mobile banking systems — bKash, Nagad, and Rocket are supported. A few important rules regarding transactions:

• Always provide the correct reference number when making a deposit — fa9 is not responsible for funds not credited due to an incorrect reference.
• Using a payment method registered under a third party's name is strictly prohibited. Funds will not be refunded if this is found to be the case.
• To prevent money laundering, transactions above a certain amount may require additional verification.

Fa9's bonus system is built for our members — but there are rules everyone must follow.

• Welcome Bonus: New members get up to 150% bonus on their first deposit. No code needed — it's credited automatically once you deposit.
• Turnover requirement: A turnover requirement must be met before withdrawing bonus winnings. This is clearly displayed at the time the bonus is claimed.
• Bonus Validity: Most bonuses expire if not used within the specified timeframe.
• Abuse Prevention: Using multiple accounts or false information to claim bonus offers will result in bonus cancellation and account suspension.

Fa9 has important rules in place to ensure fair play, and all members are required to follow them.

• Bet Confirmation: Once a bet is confirmed, it cannot be cancelled. Please verify all details before placing your bet.
• Technical Issues: If a bet is cancelled due to a lost internet connection or server issue, the amount will be automatically returned to your wallet.
• Event Cancellation: If a match or event is cancelled, the stake for that bet will be refunded.
• Odds Changes: Odds change in real time during live betting. The odds displayed at the moment of confirmation are final.
• Suspicious Activity: Any evidence of collusion, match fixing, or other fraudulent conduct will result in permanent account closure and referral to the relevant authorities.

Fa9 reserves the right to suspend or permanently close a member's account without prior notice for any of the following reasons:

• Registering with false information or submitting fraudulent KYC verification.
• Operating multiple accounts.
• Abuse of bonus or promotional programs.
• Suspicion of money laundering or other illegal financial activity.
• Threatening or abusive behavior toward other members or fa9 staff.
• Exploiting technical vulnerabilities or software bugs.

Fa9 takes the protection of members' personal data very seriously. Your name, mobile number, address, and financial information are used solely for service delivery and security verification.

• Your personal information is never sold to third parties.
• We may be required to share information with government authorities under legal obligations.
• All data is secured with 256-bit SSL encryption.

For more information, visit our Privacy Policy Read.

Fa9 takes responsible gaming seriously. Betting is a form of entertainment — not a source of income. fa9 provides the following tools to help members stay in control:

• Spending Limits: Set daily, weekly, or monthly spending limits.
• Time Limit: Limit your continuous playing time.
• Self-Exclusion: Temporarily disable your account for a set period of time.
• Permanent Closure: Option to permanently close your account if needed.

For more details Responsible Gaming View the page.

All content on the fa9 platform — including logos, designs, software, text, and graphics — is the intellectual property of fa9. Using any of this content for personal or commercial purposes without fa9's written permission is strictly prohibited.

• Creating fake websites or apps using fa9's name or logo is a punishable offense.
• Tampering with or reverse engineering the platform's software is strictly prohibited.

Fa9 strives to deliver the best possible service, but there are certain situations where liability cannot be accepted:

• If a bet is lost due to internet connectivity issues or a fault with the member's device.
• Unexpected technical outages or issues caused by third-party service providers.
• If services are suspended due to a natural disaster or government order.

However, if a member suffers a loss due to fa9's own error, appropriate compensation will be provided.

Fa9 reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via SMS to their registered mobile number or through an in-app notification.

• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• The date of any changes to these terms will always be noted at the top of this page.
• We recommend checking this page regularly.